Question 1

Q: Does Purple Fox Crafts offer custom work for their handcrafted gaming, cosplay, and RPG related items?

Accepted Answer

A: Yes, Purple Fox Crafts does offer custom work, but it is limited. We understand that many of our customers have unique visions for their gaming, cosplay, or RPG items, so we try to accommodate bespoke requests within our capacity. Our skilled artisans can modify certain existing items or create specific pieces based on your design preferences. However, due to the handcrafted nature of our products and the high demand, we must limit the scope and volume of custom orders to ensure quality and timely delivery. For more details or to discuss your custom project, please contact our customer service team directly through our website. We'll be happy to provide more information and see how we can bring your unique idea to life.

Question 2

Q: How long does it typically take to receive a handcrafted item from Purple Fox Crafts?

Accepted Answer

A: At Purple Fox Crafts, we take immense pride in creating unique, handcrafted gaming, cosplay, and RPG-related items that are made with passion and precision. Because nearly every item is made on demand, the crafting process takes some time to ensure each piece meets our high standards for quality and uniqueness. Typically, you can expect your personalized, handcrafted item to be ready within 2-3 weeks from the time of order. Once completed, we will ship your item promptly, and you'll receive a notification with tracking information. Please note that during peak times or for particularly complex projects, the crafting time might extend slightly. We appreciate your patience and assure you that the wait will be worth it when you receive your custom-made treasure!

Question 3

Q: Can I see Purple Fox Crafts products in person before purchasing them online?

Accepted Answer

A: Absolutely! While Purple Fox Crafts is primarily an online store specializing in handcrafted gaming, cosplay, and RPG-related items, we do make appearances at various events throughout the year. These events provide a fantastic opportunity for you to see, touch, and experience our unique products firsthand. Keep an eye on our website and social media pages for updates on which events we'll be attending next. We love meeting our customers in person and sharing the passion and craftsmanship that goes into each of our pieces. See you at the next event!

Question 4

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 5

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 6

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.